Delete your account
You can delete your SubSweep account yourself, at any time, without contacting us. Deletion is immediate and permanent.
In the app or on the web
- Open SubSweep and log in.
- Tap your email address in the top right.
- Choose Delete my account and confirm with your password.
That is the whole process. There is no waiting period and no need to email anyone.
What is deleted
- Your account and email address.
- Your saved analysis — the list of subscriptions we derived for you.
- Your monitoring settings and any scheduled reminder emails.
- Any bank connection, which we revoke with our open-banking provider before the account is removed, so no consent outlives your account.
All of it is deleted at once, with no retention period. Nothing is kept in backups beyond the point the account row is removed.
What we never held in the first place
Your raw bank transactions. Uploaded statements are analysed in memory for that session and are never written to disk, so there is nothing of that kind to delete.
If you have SubSweep Pro
Cancel the subscription before deleting your account, so billing stops: open the billing portal from the Pro badge in the app. Payment records held by our payment processor, Stripe, are kept separately because Australian tax law requires us to retain records of sales for five years. Those records contain the transaction, not your subscription analysis.
Need help instead?
If you cannot log in, email hello@subsweep.com.au from your account address and we will delete the account for you. We confirm within 10 business days.